Youth Shelter Case Manager

Bilingual Required         


Status: Non-Exempt/ Full Time

Hourly Rate: $16.00 (Bilingual incentive included in rate)


This position reports to Housing Support Service Manager and is a member of the Basic Center Program/Youth Shelter Team. The Youth Shelter Case Manager is responsible for assisting with day-to-day operations of the shelter. Position requires the direct care of youth, providing crisis intervention and field response services to youth, families and agencies. Staff will provide case management, life skill services and transportation of sheltered youth; provides awake supervision during overnight shifts of the facility, grounds, and residents. Position is required to carry out the care philosophies and approaches as they pertain to day to day operations of shelter care.


  • Provide assistance with shelter maintenance including all health and safety requirements, both inside and outside
  • Complete all required documentation and provide timely communication to Manager and/or Director as required.
  • Comply with all California laws and Community Care Licensing standards and reporting responsibilities.
  • Assist with shelter entry during intake process, ensuring site is open and prepared for youth entry.
  • Conduct and participate in intake interviews to determine program eligibility
  • Provide direct supervision of residents and direct assistance as necessary in activities of daily living (hygiene, shelter cleanliness, nourishment, social, educational, recreational and transportation).
  • Assist with developing an initial service delivery plan, monitor youth’s response to interventions and update or modify plans as indicated by youth’s response.
  • Maintain updated case notes and maintain resident records in compliance with licensing standards within the designated agency system.
  • Direct and perform daily data requirements using department computerized programs.
  • Complete work activity reporting, monitor for licensing requirements and maintain communication log.
  • Insure for discharging of residents, per case plan.
  • Assess youth and family needs during crisis and determine need for temporary emergency shelter, provide emergency field response as needed.
  • Conduct youth and family mediation.
  • Responsible for after care follow with youth
  • Collaborate with other departments as needed
  • Provide transportation services to youth which may require use of a personal vehicle.
  • Conduct community outreach and engagement activities at community events.
  • Complete all required training, attend weekly staff meetings and participate in in-service trainings.
  • Attend weekly case reviews with program manager and Pm Supervisor.
  • Attend community meetings and collaboratives as needed
  • Attend all staff and agency meetings.
  • Adhere to state laws and Interface’s procedures in regard to mandated reporting and confidentiality.
  • Other duties as assigned or necessary.
  • Support the design and implementation of effective, respectful, and high-quality services that are congruent with and responsive to the diverse cultural needs of youth.
  • Lead in an accountable way demonstrating cultural sensitivity, attunement, and responsiveness


Minimum qualifications include two years or more experience working with youth and families in a crisis intervention capacity or in a residential facility, B.A. in psychology, sociology, criminal justice or related field and/or equivalent experience working with youth and families in a crisis intervention capacity or in a residential facility. Fluent bilingual English/Spanish oral communication skills; interact effectively with and collaboratively with youth, mental health professionals, social workers and law enforcement. Ability to work night shift/weekend shifts as needed. Computer literacy with MSWord, Excel, PowerPoint and the Internet. Must have means and capacity to perform job related duties with personal vehicle, as may be required, and must have proof of current automobile insurance, possess valid C.D.L. with agency carrier acceptable driving record.  Successful background required.  Submit to fingerprinting for criminal record clearance including child abuse index with acceptable results. Proof of current (within 1 year) negative TB test, or willingness to obtain one. Valid First Aid and CPR certification or willingness/ability to be certified.


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