Community Information Navigator – Bilingual Preferred

Revised 12-27-24

Title: Community Information Navigator

Status: Non-Exempt

Reports To: Community Information Manager

Base Pay Rate: $19/hr

+$1/hr Bilingual Certification [Spanish, Vietnamese, Cantonese, Mandarin]

+ $1/hr Inform USA Community Resource Specialist (CRS) Certification

10 full time

Overview: 

211 is available 24/7 to meet health and human service needs, through information and referral, benefits navigation, disaster response, and other special projects that provide direct assistance.

The Community Information Navigator will deliver high quality, professional information and referral services to individuals in need, be an exemplary team member for the call center, proactively reach vulnerable contacts and be a first response during crisis.

Currently a Hybrid position. Will be expected to work at assigned worksite in Ventura County for a minimum of one time per week.

Core Responsibilities:

• Provide high quality, multidimensional information and assistance services to contacts from multiple counties.
• Perform comprehensive client assessment and navigation for county or project specific services, including intake screenings, and follow-up engagement.
• Thorough documentation of each contact in appropriate database
• Follow-up and advocacy for contacts.
• Assist & provide constructive feedback as new processes and programs develop in the call center.
• Help each contact identify their health and human service needs.
• Use of multiple programs and databases for resource searches, information collection and application assistance.
• Active participant in keeping resource database updated with accurate information about community resources.
• Actively support Contact Center team and management in maintaining and developing services.
• Report technical or programmatic issues as needed.
• Attend training sessions and staff meetings as needed.
• Work varied hours, including nights, weekends and holidays as needed.
• Extended hours as needed in times of disaster in any county served.
• Other duties as assigned.

Qualifications:

• Successful criminal clearance required and maintained, including but not limited to California Department of Justice (DOJ), Federal Bureau of Investigation (FBI, Child Abuse Index and Department of Motor Vehicles (DMV)
• Proof of a valid California Driver’s License, reliable transportation, proof of automobile insurance (listed as covered), pass and maintain driving approval as required by our insurer
• Effective, accurate written and verbal communication required.
• Excellent customer service skills required.
• Minimum of AA degree or equivalent experience.
• 1-2 years’ experience in contact center preferred.
• Obtain and maintain Inform USA certification within 1 year of eligibility.
• Familiarity with social service delivery systems strongly preferred.
• Must work well in a team environment.
• Must have strong skills in use of computer, telephone communication and documentation
• Must show personal initiative for following guidelines and directions.