TITLE: Street Outreach Specialist – Human Trafficking Prevention & Intervention Initiatives

Bilingual Required
Full Time Hours : 40 Hours Per Week, Full-Time, Non-Exempt

Hourly Rate: $17.50 Bilingual Incentive included in rate

Requires flexibility of schedule as evening, weekend and holiday shifts are needed to meet 24/7 operational needs.

In Person Direct Services – No Remote Work Option


The Human Trafficking Prevention & Intervention department (HTPI) helps prevent, educate, and address human trafficking of individuals by providing a continuum of supportive services including education, outreach, and supportive services with access to emergency and long-term shelter. This position is part of the Human Trafficking Initiatives team and reports to the Human Trafficking Initiatives Program Manager. The Street Outreach Specialist is responsible for conducting outreach to individuals experiencing or at-risk of experiencing human trafficking throughout the Ventura County region. The Street Outreach Specialist will conduct community-based outreach to locate and refer individuals experiencing or at risk of experiencing human trafficking to proper resource and referral channels to empower and support individuals in accessing resources and providing information that will provide accessibility to safety and freedom from exploitation. The outreach staff works to build trust with individuals by addressing their basic needs (food, clothing, showers, laundry, transportation, identification, legal aid etc.). The Outreach Specialist is responsible for implementing a comprehensive outreach strategy that targets vulnerable populations at-risk of human trafficking. This position serves as a Human Trafficking Caseworker pursuant of CA Evidence Code 1038.23 as well as a Domestic Violence Counselor as stated in CA Evidence Code 1037.1. This position reports to multiple Interface locations including confidential shelters, the Camarillo Office, the Ventura County Family Justice Center, and is predominately based out in the community. While much of the work is independent and self-directed, there is also a strong team dynamic.


  1. Provide mobile based outreach and develop rapport with individuals experiencing or at-risk of human trafficking or exploitation.
  2. Conduct screening, assessments and triage for individuals experiencing or at-risk of human trafficking. Provide resources and linkage for identified needs such as mental health, medical, housing, legal, and other supportive services.
  3. Determine overall needs of those frequenting areas of coverage to strategically manage time and resources.
  4. Offer basic needs resources including clothing, hygiene products, safety gear/planning tools, etc.
  5. Provide crisis counseling and culturally and linguistically appropriate assistance to potential victims identified through outreach and referral sources.
  6. Use effective communication skills such as active and reflective listening to engage and build rapport with individuals. Utilize appropriate interventions, including motivational interviewing, to increase positive outcomes.
  7. Support program manager in the development of prevention programming to leverage human trafficking, particularly labor trafficking awareness in the community.
  8. Uphold ethical boundaries and follow all program policies and procedures to ensure safety and wellbeing of clients and staff.
  9. Maintain accessible and complete records regarding resources, key contacts, evaluation data and organized records of all meetings and events. Contribute to data collection and program evaluation efforts.
  10. Respond immediately by phone or in person to victims, survivors, service providers, and community members through the 24/7 crisis hotline. Assess the needs, provide crisis counseling, information, safety planning, and appropriate referrals, as well as case consultation for law enforcement and medical providers.
  11. Maintain cultural sensitivity, attunement, and sensitivity when engaging with referrals, clients, community partners, and staff.
  12. Assist with coordination of supportive services including shelter placement and /or relocation of clients while maintaining safety, confidentiality, privilege (as per CA Evidence Code 1038.2 and 1037.1) and ensure the confidentiality of all Interface Shelter locations, pursuant of Safe House standard requirements, is upheld and maintained at all times for the safety and confidentiality of our clients, programs, and facilities.
  13. Coordinate with Program Managers, Team Lead, and On-Call responders for in-person emergency response to victims, when requested by law-enforcement and medical providers.
  14. Assist with development, maintenance and distribution of program materials and resources as needed; keep management informed of program progress, needs, activities and community involvement.
  15. Participate in staff meetings, supervision, in service training and agency activities as applicable.
  16. Represent agency at assigned community meetings, taskforces, councils, work groups or outreach events as needed.
  17. Support a positive working environment and work successfully as a member of a team.
  18. Provide assistance to the shelter, task force, and response team programs as needed.
  19. Serve as a mandated reporter of child and elder abuse as required.
  20. Other duties as assigned.


Minimum qualifications include an associate degree or equivalent experience working in the field of human trafficking, domestic violence, or homeless outreach. Bilingual fluency is required: English/Spanish or English/Mandarin written and oral communication skills. An extensive knowledge of human rights, wage and hour laws, labor and employee rights, public administration, and the cycle of violence is required. This position requires a firm knowledge of reporting laws. Must be able to prioritize tasks, organize thoughts and communicate well both verbally and in writing. Must possess the ability to handle emergency/crisis situations, as well as strong skills in decision making, organization, leadership, and excellent time management skills. Ability to work independently with minimal supervision or in a team setting and maintain flexibility. Requires flexibility with schedule as evening and weekend work may be required. Must have completed or be available to complete the required 60-hour human trafficking and domestic violence trainings within 3 months of hire. Must maintain the confidentiality of all shelter locations as well as information pertaining to clients. Requires ability to collaborate with agency staff and community partners while demonstrating exemplary customer service. Must be computer literate with Microsoft Office and the Internet.

Must comply with all Community Care Licensing Standards which includes proof of current (within 1 year) negative TB test, or willing to obtain one. Ability to obtain a physical to perform work duties. Valid First Aid and CPR certification or willingness/ability to be certified. Successful background and criminal clearance required and maintained, including but not limited to California Department of Justice (DOJ), Federal Bureau of Investigation (FBI), Child Abuse Index and Department of Motor Vehicles (DMV).  Proof of a valid California Driver’s License, reliable transportation, proof of automobile insurance (listed as covered), pass and maintain driving approval as required by our insurer.

To apply for this job email your details to hrstaff@icfs.org