Shelter Support Staff

TITLE: Shelter Support Staff- Human Trafficking Assistance Program

On-Site, In Person Direct Services, No Remote Work
Bilingual Preferred
Part Time

Hourly Rate: $15.00/hour $15.50 for bilingual

Weekends (Friday-Sunday 10a-7p)


This position reports to Human Trafficking Survivor Services Program Manager and constitutes a member of the Human Trafficking Prevention and Intervention department.  Provides onsite, supervision of the shelter facility, grounds, and residents during assigned shifts. Provide culturally and linguistically appropriate advocacy and case management services to help survivors heal from their trauma and establish their autonomy. Ensures client-centered advocacy and support is provided by facilitating access to services for victims both community or shelter based, while ensuring safety and assisting victims of human trafficking and domestic violence through the 24/7 crisis hotline.    Serves as a Human Trafficking Caseworker pursuant to Evidence Code 1038.2, as well as a domestic violence counselor as stated in California Evidence Code 1037.1.


  1. Respond immediately by phone or in person to victims, other service providers, and community members through the 24/7 crisis hotline. Assesses the needs of victims, provide crisis counseling, information, safety planning, and appropriate referrals; as well as provide case consultation to law enforcement and medical providers.
  2. Provide crisis counseling and culturally and linguistically appropriate assistance to potential victims identified through training sessions.
  3. Participate in intake process, placement and/or relocation of clients
  4. Facilitate transportation from safe locations to emergency shelter or other safe location.
  5. Coordinate with On Call Responders for in-person emergency response to victims, when requested by law enforcement and medical providers.
  6. Provide supervision of shelter residents including emotional support and assistance with conflict resolution between residents.
  7. Respond to any emergencies that arise at the shelter and communicate with supervisor as appropriate.
  8. Complete and timely submit all required documentation, statistics and evaluations.
  1. Maintain updated case notes, service logs and other documentation as required.
  2. Provide frequent housekeeping duties as assigned and participate in shelter activities.
  3. Develop appropriate relationships and maintain appropriate boundaries with clients.
  4. Maintain lines of communication with supervisor and other program staff following each shift or for assistance when troubleshooting.
  5. Conduct shelter supply inventories and facility safety checks and submit logs on a regular basis.
  6. Support a positive working environment and work successfully as a member of a team.
  7. Participate in scheduled staff meetings and in-service trainings as required.
  8. Other duties as assigned.


Bilingual preferred, English/Spanish or English/Mandarin. Requires a minimum of an Associate’s Degree or equivalent experience working in the field of human trafficking, domestic violence or sexual assault. Ability to handle emergency/crisis situations, as well as possess strong skills in decision making, case management, conflict resolution, leadership and excellent time management skills. Must be able to prioritize tasks, organize thoughts and communicate well both verbally and in writing. Ability to work independently with minimal supervision. Requires flexibility with schedule as crisis situations may necessitate staff to respond outside of normal schedule. Must be sensitive and competent to serve clients from diverse cultures. Must have completed or be available to complete the required 60-hour human trafficking and domestic violence trainings within 3 months of hire. Must maintain the confidentiality of the shelter locations as well as information pertaining to clients receiving services. Requires ability to collaborate with agency staff and community partners while demonstrating exemplary customer service. Must be computer literate with Microsoft Office and the internet. Successful background and criminal clearance required and maintained, including but not limited to California Department of Justice (DOJ), Federal Bureau of Investigation (FBI, Child Abuse Index and Department of Motor Vehicles (DMV).  Proof of a valid California Driver’s License, reliable transportation, proof of automobile insurance (listed as covered), pass and maintain driving approval as required by our insurer.

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