On-Call Responder – Human Trafficking Survivor Services

TITLE: On-Call Responder – Human Trafficking Survivor Services

On-Site, In Person Direct ServicesSome Remote Phone Service
Intermittent : On-Call up to 19 hours per week

Hourly Rate: $16 + .50 Bilingual Incentive

Bilingual Preferred

Requires flexibility of schedule as evening, weekend and holiday shifts are needed to meet 24/7 operations.


The Human Trafficking Prevention & Intervention department (HTPI) helps prevent, educate, and address human trafficking of individuals by providing a continuum of supportive services with access to emergency and long-term shelter. This position is part of the Human Trafficking Survivor Services Team and reports to Human Trafficking Survivor Services Program Manager. The On-Call Responder is responsible for providing trauma informed, culturally and linguistically appropriate crisis response and assistance to victims and survivors requesting support though our 24/7 Crisis Hotlines. The HTPI On-Call Responder serve as a Human Trafficking Case Worker pursuant of California Evidence Code 1038.2, as well as a domestic violence counselor as stated in California Evidence Code 1037.1. Through the agency’s 24/7 Crisis Hotline, provides on-call crisis response and assistance to victims and survivors of domestic violence and human trafficking.


  1. Respond immediately by phone or in person to victims, other service providers, and community members through the 24/7 crisis hotline. Assesses the needs of victims, provide crisis counseling, information, safety planning, and appropriate referrals; as well as provide case consultation to law enforcement and medical providers.
  2. Provide crisis counseling and culturally and linguistically appropriate assistance to potential victims identified through training sessions.
  3. Participate in intake process, placement and/or relocation of clients.
  4. Facilitate transportation from safe locations to emergency shelter or other safe location.
  5. Complete and timely submit all required documentation, statistics and evaluations.
  6. Develop appropriate relationships and maintain appropriate boundaries with clients.
  7. Participate in community outreach and family violence prevention/awareness activities including speaking engagements, trainings and groups.
  8. Maintain lines of communication with supervisor and following shift or for assistance when troubleshooting.
  9. Support a positive working environment and work successfully as a member of a team.
  10. Serve as liaison with community partners and volunteers.
  11. Participate in regularly scheduled staff meetings, volunteer and in-service trainings.
  12. Other duties as assigned.


Minimum qualifications include an Associate Degree or equivalent experience working in the field of human trafficking, domestic violence, or sexual assault.  Bilingual fluency is preferred; English/Spanish or English/Mandarin written and oral communication skills. Ability to handle emergency/crisis situations, as well as possess strong skills in decision making, case management, conflict resolution, leadership, and excellent time management skills. Must be able to prioritize tasks, organize thoughts and communicate well both verbally and in writing. Ability to work independently with minimal supervision. Requires flexibility with schedule as crisis situations may necessitate staff to respond outside of normal schedule. Must be sensitive and competent to serve clients from diverse cultures. Must have completed or be available to complete the required 60-hour human trafficking and domestic violence trainings within 3 months of hire. Must maintain the confidentiality of the shelter locations as well as information pertaining to clients receiving services. Requires ability to collaborate with agency staff and community partners while demonstrating exemplary customer service. Must be computer literate with Microsoft Office and the internet.

Must comply with all Community Care Licensing Standards which includes proof of current (within 1 year) negative TB test, or willingness to obtain one. Ability to obtain a physical to perform work duties. Valid First Aid and CPR certification or willingness/ability to be certified. Successful background and criminal clearance required and maintained, including but not limited to California Department of Justice (DOJ), Federal Bureau of Investigation (FBI), Child Abuse Index and Department of Motor Vehicles (DMV).  Proof of a valid California Driver’s License, reliable transportation, proof of automobile insurance (listed as covered), pass and maintain driving approval as required by our insurer.



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