Family Violence Shelter & Response Team Lead
Hourly rate: $20.00 + $0.50 bilingual incentive per hour
Full-time 40 hours per week
Sunday – Thursday or Tuesday – Saturday (some evenings)
On-Site, In Person Direct Services, No Remote Work
This position reports to Family Violence Intervention Shelter Services & Response Team Program Manager, is a member of the Family Violence Intervention Services and Human Trafficking Department and is responsible for supporting the Program Manager with coordination of the day-to-day operations of the hotline, domestic violence shelters and community-based services. Provide culturally and linguistically appropriate advocacy and case management services to help survivors heal from their trauma and establish their autonomy. Serves as a domestic violence counselor as stated in California Evidence Code 1037.1 as well as a Human Trafficking Caseworker pursuant to Evidence Code 1038.2.
- Supports the Program Manager in leading the shelter & response team programs including but not limited to oversight of the daily operations, relationship building with community partners & grant compliance.
- Support program manager in hiring & on-boarding of DV staff & volunteers, and identify areas of new training or skill building for staff.
- Provide quality assurance for programs documentation regularly through auditing of intakes, client files, agency database and ensuring timely collection of program data.
- Assist Program Manager with researching funding opportunities, grant applications and reporting.
- Provide training, technical assistance & support to case managers, client advocate & prevention specialists regarding best practices, trauma informed care, program procedures and client concerns up to and including meeting with clients to problem solve and remedy any concerns.
- Participate in community and collaborative meetings, serve as a liaison for community partners and volunteers, providing them with training and technical assistance around best practices and trauma informed care.
- Provide program support at the shelters and with community-based services including but not limited to case management, restraining order assistance, FJC support and client support as needed.
- Respond immediately by phone or in person to victims and other callers through the 24/7 crisis hotline and provide crisis counseling, information and appropriate referrals including but not limited to participating in intake process, placement and/or relocation of clients.
- Provide oversight of all shelter facility & vehicle maintenance & repairs coordination including maintaining all health and safety requirements, both inside and outside.
- Develop appropriate relationships and maintain appropriate boundaries with clients, team members and community partners.
- Maintain lines of communication with supervisors regarding programs, clients, volunteers and staffing in a timely manner.
- Support a positive working environment and work successfully as a member of the team.
- Participate in regularly scheduled team meetings, volunteer and in-service trainings.
- Serve as the point of contact for transitional applications as well as conduct client interviews.
- Participate in community outreach and family violence prevention/awareness activities including speaking engagements, trainings and groups.
- Provide direct supervision of volunteers including their scheduling and training.
- Other duties as assigned.
Minimum qualifications include two years or more experience working with individuals and families in a crisis intervention capacity or in a residential facility or B.A. in psychology, sociology or criminal justice. Experience with residential oversight, Family Law processes or in a lead role preferred. Ability to handle emergency/crisis situations, as well as possess strong skills in decision making, case management, conflict resolution, leadership and excellent time management skills. Must be able to prioritize tasks, organize thoughts, communicate effectively & appropriately both verbally and in writing. Ability to work independently with minimal supervision. Requires flexibility with schedule as crisis situations may necessitate staff to respond outside of normal schedule. Must be sensitive and competent to serve clients from diverse cultures. Must have completed or be willing to complete the required 60-hour domestic violence and human trafficking training withing 3 months of hire. Must maintain the confidentiality of the shelter locations as well as information pertaining to clients receiving services. Requires ability to collaborate with agency staff and community partners while demonstrating exemplary customer service & cultural competence. Must be computer literate with Microsoft Office, internet and comfortable providing support to clients utilizing multiple telehealth platforms. Successful background and criminal clearance required and maintained, including but not limited to California Department of Justice (DOJ), Federal Bureau of Investigation (FBI), Child Abuse Index and Department of Motor Vehicles (DMV). Proof of a valid California Drivers License, reliable transportation, proof of automobile insurance (listed as covered), pass and maintain driving approval as required by our insurer. Bilingual English/Spanish REQUIRED.
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