Position: Human Trafficking Survivor Services Program Manager
Salary: $62,400 or $63,440 with Bilingual Incentive
This is a hybrid position – onsite and remote. Manager will report to Camarillo and Shelter location depending on business need.
Responsible for the development, implementation, evaluation, outcomes analysis, maintenance and operational administrative oversight of the Human Trafficking Survivor Services program staff, services, contracts, and community partners. Will ensure that the provision of client centered, culturally responsive programming that helps survivors of human trafficking and exploitation transition out of their situations of trafficking or at-risk environments, by providing a continuum of services by providing a continuum of supportive services with access to basic and essential needs. Responsible for ensuring an atmosphere that is trauma-informed, strengths based, and culturally responsive for staff, partnerships and individuals served, and maintain an environment supporting high team morale and effectiveness, demonstrating commitment to the mission, vision and values of Interface while displaying leadership qualities that motivate and inspire others. Customarily and regularly exercises discretion and independent judgement in the performance of all duties summarized as staff leadership, program management, and adherence to compliance standards, policy, and procedures. Provides leadership and expertise to increase the community’s understanding of human trafficking through the facilitation of culturally informed, evidence-based activities that aim to prevent and disrupt the cycle of abuse. Provides additional support and back up coverage for the human trafficking task force, and crisis response team program management. Oversees the operational administration of program staff and volunteers. This position reports to the Director of Human Trafficking Prevention & Intervention Services.
- Direct, plan and coordinate the work of the program staff including recruitment, coaching, supervision and formal evaluations, training, and team building; includes interviewing, hiring, and training employees; planning and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and conflict resolution.
- Provide supportive oversight for the 24/7 crisis hotline.
- Collaborate with the Director to provide administrative oversight that ensures the successful implementation, coordination of services, achievement of performance measures, and service evaluation.
- Monitor program operations, tracking, and reporting to ensure contract compliance, mandates, and funding requirements.
- Manage program shelter facility including monitoring the physical condition of the premises to ensure safety for staff and residents. Coordinate with Client Services Team Lead for repairs as needed.
- Serve as the primary point of contact for all program related matters.
- Develop and implement forms, procedures, and systems to track and monitor service deliverables.
- Collaborate with the Evaluation team to evaluate, assess and manage both, program staff and client outcomes.
- Provide and analyze required reports and enter data into management information systems as required by funder.
- Develop and maintain collaborative partnerships with public and private community agencies, participates on agency committees, local and regional collaboratives, or workgroups.
- Oversee the implementation of evidence-based, survivor-informed programming, policies and procedures and promote safe and healthy boundaries and client/staff interactions.
- Develop ongoing recruitment strategies and training of program personnel and volunteers.
- Support in the facilitation of the state mandated Human Trafficking Case Worker training pursuant to Evidence Code 1038.2 for staff and volunteers.
- Respond to requests for program related information through presentations, trainings, and outreach events.
- Maintain appropriate levels of expertise, remain informed of local and national trends and best practices regarding human trafficking, exploitation, and child protection laws.
- Performs manager responsibilities in accordance with applicable laws and regulations and within the agency’s personnel policies.
- Lead in an accountable way demonstrating cultural sensitivity, attunement, and responsiveness.
- Support the design and implementation of effective, respectful, and high-quality services that are congruent with and responsive to the diverse cultural needs of survivors and at-risk populations of human trafficking.
- Participate as a member of the Human Trafficking Prevention & Intervention Services’ management and agency leadership teams.
- Provide back-up support to the Human Trafficking Task Force Manager and Crisis Response Team.
- Ensure services provided are survivor-centered, trauma-informed, and culturally responsive.
- Collaborate and coordinate integration of services with agency management and staff across departments.
- Contribute to the development and monitoring of the department’s strategic planning priorities.
- Accepts on-call status to assist program staff in handling crisis situations and to maintain an atmosphere of safety and support in accordance with established policies and procedures.
- Serve as a mandated reporter.
- Other duties as assigned.
Minimum qualifications include a Bachelors’ degree in psychology, sociology, victimology, criminal justice, or related field and/or equivalent experience working with individuals with complex trauma due to exploitation. Two or more years’ experience in a supervisory or managerial role is preferred. Computer literacy with MSWord, Excel, PowerPoint, and the Internet is required. Experience in public speaking, group facilitation, community outreach, engagement, and or community impact initiatives required. Demonstrate excellent organizational, problem solving, and written and oral communication skills. Requires flexibility of schedule (evening or weekend work may be required) and ability to work independently. Training in Motivational Interviewing, Cognitive Behavioral Interventions, and/or crisis intervention strategies is desired. Working knowledge of mental health concepts, domestic violence, family violence, child abuse, substance abuse, crisis counseling, and the cycle of violence required. Two or more years of experience in program evaluation strongly preferred. Experience working with virtual meeting and training platforms preferred. Must complete a 60-hour Domestic Violence & Human Trafficking training within 3 months of hire. Experience with private and/or public social service agencies desirable. Bilingual in Spanish highly desirable. Successful background and criminal clearance required and maintained, including but not limited to California Department of Justice (DOJ), Federal Bureau of Investigation (FBI, Child Abuse Index and Department of Motor Vehicles (DMV). Proof of a valid California Driver’s License, reliable transportation, proof of automobile insurance (listed as covered), pass and maintain driving approval as required by our insurer.
To apply for this job email your details to firstname.lastname@example.org