TITLE:               Director of Youth Crisis & Homeless Services

HOURS:            Exempt



This position reports to the Regional Programs Officer and participates as a member of the Executive Team.  Requires an experienced leader to help us discover, and implement culturally responsive, strengths-based, best practice services to address youth crisis and homelessness within the region.

The director oversees the daily operations, development and sustainability, implementation of systems and processes, evaluation, strategic planning and administration of assigned department programs and services.  Responsibilities include overall supervision of all program staff and locations including shelters, administrative activities, budget oversight, resource allocation, contract compliance and the performance of specified services and programs.


  1. Demonstrate progressive leadership skills. Serves as a subject matter expert and contributes to the development of best practice programming in coordination with collaborating teams and community partners.
  2. Recruit, hire, retain, monitor, develop, evaluate and manage the program staff, volunteers, contractors, and subgrantees. Provide ongoing coaching, training, development and disciplinary measures when necessary.
  3. Provide budget oversight of assigned programs. Monitor service delivery, contract compliance, program objectives and efficiency of operations.
  4. Participate in strategic planning process and development of agency and program policies, objectives and budgets.
  5. Support department development and sustainability through grant writing and fundraising efforts.
  6. Maintain programmatic ability to provide excellent crisis intervention and case management supervision on a 24/7 basis, ensuring all health, safety and stabilization goals are met in compliance with Community Care Licensing (CCL), city, county, state and federal contractual guidelines.
  7. Develop and maintain collaborative partnerships with public and private community agencies in marketing and promotion of agency services. Represent the agency at senior level meetings, homeless service networks including the VC Continuum of Care and CA Coalition for Youth, regional taskforces, policy forums, workgroups or committees as assigned.
  8. Analyze and compile monthly reports and statistics. Ensure development of program policy and procedure manuals and their execution.
  9. Initiate contract renewals with subcontractors in collaboration with the fiscal department.
  10. Collaborate with internal and external evaluators to ensure evaluation plans are in place and on track.
  11. Participate in technical assistance sessions with funders and ensures program timelines remain on task.
  12. Remain in communication with funders regarding applications, modifications, reporting and compliance.
  13. Manage service sites, facility/equipment needs, supplies/materials and department safety program.
  14. Work collaboratively with the Fund Development & Marketing team on grant identification and writing, as well as promotional activities including marketing and social media.
  15. Collaborate and coordinate integration of services with executive team, leadership team and staff.
  16. Support the development and implementation of culturally competent, sensitive, and responsive services, program standards, protocols and procedures.
  17. Provide presentations on services and outcomes as needed.
  18. Support the design and implementation of effective, respectful, and high-quality services that are congruent with and responsive to the diverse cultural needs of the community.
  19. Lead in an accountable way demonstrating cultural sensitivity, attunement, and responsiveness.
  20. Miscellaneous duties as assigned.



Requires a BA/BS or equivalent experience, master’s degree preferred. Minimum of 5 years’ management experience in community-based agencies or related field and at least 3 years’ experience working with individuals and families experiencing homelessness and homeless service programming. Preferred experience with Community Care Licensing. Must obtain and maintain training certifications and CCL designations to meet requirements of position. Knowledge of budgeting analysis, grant writing, team building, statistics, problem solving, systems development and information systems. Knowledge of best practice and evidence-based programs preferred. Must be computer literate with proficiency in Microsoft Office, Word, Excel and Power Point. Excellent written or verbal communication skills. Knowledge of dynamics and interventions with youth affected by sexual abuse, exploitation, trauma, ACE’s, families exposed to violence, substance abuse, mental illness. Experience managing a multidisciplinary staff in 24/7 programs providing crisis intervention and stabilization, case management, street outreach, community engagement and residential services. Experience complying with department standards of evidence-based frameworks, intervention and service models (Ml, Seeking Safety, Trauma Informed Care, CBT, Positive Youth Development, Life Space Crisis Intervention). Prior experience working with system partners including law enforcement, child welfare, behavioral health and schools. Knowledge of evidence based and best practice principles, program evaluation, outcomes and performance metrics. Demonstrate excellent organizational, personnel management, problem solving and negotiation skills, building and maintaining community partnerships, written and oral communications skills. Requires ability to collaborate with agency staff and community partners while demonstrating exemplary customer service. Must be familiar with mandatory child abuse reporting requirements. Bilingual English/Spanish preferred. Successful background and criminal clearance required, including but not limited to, California Department of Justice (DOJ), Federal Bureau of Investigation (FBI), Department of Motor Vehicles (DMV). Proof of a valid California driver’s license and reliable transportation, automobile insurance and maintain an acceptable driving record as required by our insurer.


To apply for this job email your details to hrstaff@icfs.org