REVISED 2-13-24

TITLE: Client Advocate I – Human Trafficking Survivor Services

On-Site, In Person Direct Services, and Remote Phone Services
Bilingual REQUIRED
Full Time Hours: Sunday – Thursday 8:00a-5:00p

Base Pay Rate: $17.50

+ $1.00 Bilingual Incentive with Certification

Female preferred based on client ratios


The Human Trafficking Prevention & Intervention department (HTPI) helps prevent, educate, and address human trafficking of individuals by providing a continuum of supportive services with access to emergency and long-term shelter. This position is part of the Human Trafficking Survivor Services Team and reports to the Human Trafficking Survivor Services Program Manager. The Client Advocate I is responsible for assisting with the day-to-day operations of the shelter through a broad array of holistic, culturally, and linguistically responsive supports which includes the case management, crisis intervention and field response to survivors, at-risk individuals, and agencies calling the 24-hour Crisis Hotlines during assigned shifts.  Provides onsite, awake supervision of the shelter facility, grounds, and residents. The HTPI Client Advocate I serve as a Human Trafficking Caseworker pursuant to Evidence Code 1038.2, as well as a domestic violence counselor as stated in California Evidence Code 1037.1. This position is primarily shelter-based, but can report to multiple Interface locations including confidential shelters, the Camarillo Office, and the Ventura County Family Justice Center.


  1. Ensure the confidentiality of all Interface Shelter locations, pursuant to Safe House standard requirements, is upheld and maintained at all times for the safety and confidentiality of our clients, programs, and facilities.
  2. Responds to victims, survivors, service providers, and community members through the 24/7 crisis hotline. Assesses the needs of victims, provide crisis counseling, information, safety planning, and appropriate referrals; as well as case consultation to law enforcement and medical providers.
  3. Provide direct supervision, emotional support, conflict resolution, and case management to shelter residents, including assistance with activities related to life and vocational skill building, and Victims Compensation Applications.
  4. Conduct facility walk-thru to ensure supply and safety checks during shift, perform light housekeeping and maintenance as needed. Report any repairs and facility maintenance needs to HT Survivor Services Team Lead, submitting all shelter logs on a regular basis.
  5. Ensure shelter facility cleanliness and organization, both internal and external as required by Agency and Licensing standards including all health and safety requirements.
  6. Comply with all California laws and Community Care Licensing standards and reporting responsibilities.
  7. Participate in shelter intake process, placement and/or relocation of clients while maintaining safety, confidentiality, privilege (as per California Evidence Codes 1038.2 and 1037.1) and ensure facilities are open and prepared for new entries.
  8. Coordinate with Program Managers, Team Lead, and On-Call Responders for in-person emergency response to victims, when requested by law enforcement and medical providers. Maintain updated documentation on facility logs, client records, and agency forms in compliance with agency and licensing standards within the designated agency systems.
  9. Respond to any emergencies that arise at the shelter and communicate with supervisor as appropriate.
  10. Develop and maintain appropriate relationships and boundaries with clients, other partnering agency staff, and ICFS team members
  11. Maintain lines of communication with supervisor and other program staff following each shift or for assistance when troubleshooting.
  12. Maintain cultural sensitivity, attunement, and sensitivity when engaging with clients, community partners, and staff.
  13. Adhere to agency procedures, state and federal laws regarding mandated reporting and confidentiality.
  14. Support a positive working environment and work successfully as a member of a team.
  15. Participate in scheduled staff meetings, supervision, and in-service trainings as required.
  16. Other duties as assigned.


Minimum qualifications include an Associate Degree or equivalent work/volunteer/lived experience with crisis intervention or in a residential facility. Bilingual fluency is required; English/Spanish or English/Mandarin written and oral communication skills. Bilingual testing will be provided by Language Testing International and is required within the first 30 days of employment with scoring and certification at an Advanced level or above.  Ability to handle emergency/crisis situations, as well as possess strong skills in decision making, case management, conflict resolution, leadership, and excellent time management skills. Must be able to prioritize tasks, organize thoughts and communicate well both verbally and in writing. Ability to work independently with minimal supervision. Requires flexibility with schedule as crisis situations may necessitate staff to respond outside of normal schedule. Must be sensitive and competent to serve clients from diverse cultures. Must have completed or be available to complete the required 60-hour human trafficking and domestic violence trainings within 3 months of hire.

Must maintain the confidentiality of the shelter locations as well as information pertaining to clients receiving services. Valid First Aid and CPR certification or willingness/ability to be certified. Successful background and criminal clearance required and maintained, including but not limited to California Department of Justice (DOJ), Federal Bureau of Investigation (FBI), Child Abuse Index and Department of Motor Vehicles (DMV).  Proof of a valid California Driver’s License, reliable transportation, proof of automobile insurance (listed as covered), pass and maintain driving approval as required by our insurer.

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