TITLE:  211 Disaster Coordinator II

STATUS: Non-Exempt

Base Pay Rate: $19/hr + $1 Bilingual English/ Spanish + $1 AIRS CRS Certified


May coordinate 211 activities for specific projects in order and act as lead to support 211 management in project management, training, reporting and overseeing project deliverables. Primarily day shifts but ability to work varied hours, including nights, weekends and holidays.

Highlight: Supports the Ventura County VOAD Director. VOAD (Voluntary Organizations Active in Disasters) is focused on bringing like-minded organizations working in the disaster arena together to better coordinate in times of disasters among the community- and faith-based organizations along with government officials and the private sector. The Disaster Coordinator II will assist the Director in the daily tasks related to grants management, including reporting and monitoring. In the first instance, work will focus on 1) establishing a single resource database; 2) hosting trainings and networking events; and 3) developing and implementing a communication strategy, including social media and focused public outreach campaigns.

Currently working from home. Will be expected to work at assigned worksite in Ventura County, as needed.


  1. Develop and implement plan for 211 special projects and assist with project management.
  2. Provide trainings on 211 disaster-related tracking system.
  3. Support disaster-oriented website and maintain site with updates.
  4. Assist with coordinating a marketing/publicity campaign, including outreach strategies, in coordination with existing partners.
  5. Provide ongoing reporting on project activities to management.
  6. Onboard new project partners and maintain collaborative relationships with partner agencies and other stakeholders.
  7. Support 211 activities during disaster, including coordinating reporting, developing automated text campaigns, and providing a continuous feedback loop related to unmet needs and rumor control.
  8. Report technical or programmatic issues, as needed.
  9. Some travel may be necessary.
  10. Other duties as assigned.


  • Excellent organization and communication skills required.
  • Ability to master new systems and assist in process development.
  • Bilingual English/Spanish required.
  • Ability to speak Mixtec, Zapotec and/or Purepecha highly desirable.
  • Experience with database management, creating forms, and exporting and importing reports.
  • Excellent customer service skills required, including computer and telephone communications, as well as in-person interactions.
  • Experience in creating and using Google docs, sheets, drive, etc.
  • Intermediate computer skills required, specifically in MS Office 365, including Word, Excel, Outlook, PowerPoint.
  • BA/BS degree or combination of equivalent education and experience.
  • Familiarity with social service programs and systems preferred.
  • Must show discretion and tact in handling confidential and personal information.
  • Must work well in a team environment and show personal initiative for following guidelines and directions.
  • Successful background and criminal clearance required and maintained, including but not limited to California Department of Justice (DOJ), Federal Bureau of Investigation (FBI, Child Abuse Index and Department of Motor Vehicles (DMV).
  • Proof of a valid California Driver’s License, reliable transportation, proof of automobile insurance (listed as covered), pass and maintain driving approval as required by our insurer.


To apply for this job email your details to hrstaff@icfs.org