211 Disaster Coordinator II

TITLE:  211 Disaster Coordinator II

STATUS: Non-Exempt

Base Pay Rate: $19/hr + $1 Bilingual English/ Spanish + $1 AIRS CRS Certified

SUMMARY:

May coordinate disaster-related activities for specific projects in order and act as lead to support project management, training, reporting and overseeing project deliverables. Primarily day shifts but ability to work varied hours, including nights, weekends and holidays especially during times of declared disasters.

Highlight: Supports the Ventura County VOAD Network Director

Currently working from home. Will be expected to work at assigned worksite in Ventura County, as needed.

DUTIES:

1. Maintains daily and organizes adequate documentation related to managing grants, meeting donor funding and reporting requirements.
2. Organize and maintain daily support of disaster-related training, networking, and community preparedness activities.
3. Provide training on disaster-related grant management and tracking systems.
4. Support disaster-oriented websites and maintain site with updates.
5. Assist with coordinating a marketing/publicity campaign, including outreach strategies, in coordination with existing partners.
6. Coordinate and staff VOAD outreach booths.
7. Collaborate on social media outreach appropriate for different generations.
8. Provide ongoing reporting on project activities to management.
9. Onboard new project partners and maintain collaborative relationships with partner agencies and other stakeholders.
10. Support 211 activities during disaster, including coordinating reporting, developing automated text campaigns, and providing a continuous feedback loop related to unmet needs and information management.
11. Develop and implement plans for 211 special projects and assist with project management.
12. Report technical or programmatic issues, as needed.
13. Some travel may be necessary.
14. Other duties as assigned.

QUALIFICATIONS:

• Excellent organizational skills with demonstrated attention to detail.
• Strong written and verbal communications skills.
• Ability to master new systems and assist in process development.
• Demonstrated experience in organizing events including planning, execution, and capturing lessons learned.
• Bilingual English/Spanish preferred.
• Experience with and desire to work with diverse cultures and the ability to engage people from a variety of backgrounds.
• Experience with database management, creating forms, and exporting and importing reports.
• Excellent customer service skills required, including computer and telephone communications, as well as in-person interactions.
• Experience in creating and using Google docs, sheets, drive, etc.
• Intermediate computer skills required, specifically in MS Office 365, including Word, Excel, Outlook, PowerPoint.
• BA/BS degree or combination of equivalent education and experience.
• Familiarity with disaster-related phases, including emergency social service programs and systems preferred.
• Must show discretion and tact in handling confidential and personal information.
• Must work well in a team environment.
• Demonstrated personal initiative for creative problem solving especially in times of stress.
• Successful background and criminal clearance required and maintained, including but not limited to California Department of Justice (DOJ), Federal Bureau of Investigation (FBI, Child Abuse Index and Department of Motor Vehicles (DMV).
• Proof of a valid California Driver’s License, reliable transportation, proof of automobile insurance (listed as covered), pass and maintain driving approval as required by our insurer.