Title: Coordinator I

Status: Non-Exempt

Reports To: 211 Supervisor

Base Pay Rate: $17.50/hr

+ $1/hr Bilingual English/Spanish with Certification

+ $1/hr with active Inform USA CRS Certification

4 OPENINGS

Overview:
211 is available 24/7 to meet health and human service needs, through information and referral, benefits
navigation, disaster response, and other special projects that provide direct assistance.

This Coordinator I role requires the ability to maintain high-quality, efficient work on multiple project-specific
services on an ongoing basis. Primarily weekday day shifts but ability to work varied hours, including nights,
weekends and holidays as needed.

Staff are expected to work at an assigned office or worksite within the county as determined by project needs.

Duties:
 Perform comprehensive client assessment and navigation for project-specific services, including
application intake, ongoing case management and follow-up engagement.
 Attend and drive to community meetings and engagement events, as needed.
 Actively support management with service delivery feedback.
 Backup for contact specialist duties as needed.
 Work varied hours, including nights, weekends and holidays, as needed.
 Flexibility in work hours is required to accommodate project needs, including extended hours during
emergencies, community events, and occasions such as nights, weekends, and holidays.
 Other duties as assigned.

Qualifications:
 Successful background and criminal clearance required and maintained, including but not limited to
California Department of Justice (DOJ), Federal Bureau of Investigation (FBI, Child Abuse Index and
Department of Motor Vehicles (DMV).
 Proof of a valid California Driver’s License, reliable transportation, proof of automobile insurance (listed as
covered), pass and maintain driving approval, as required by our insurer.
 Proficiently utilize call center and office tools through online databases and phone systems, including Google
and Microsoft tools.
 Excellent organization and communication skills required.
 Excellent customer service skills required.
 Familiarity with social service programs and systems preferred.
 Must work well in a team environment.
 Bilingual/Spanish preferred.

To apply for this job email your details to hrstaff@icfs.org