Chief Human Resources Officer – CHRO

INTERFACE CHILDREN & FAMILY SERVICES

TITLE: Chief Human Resources Officer – CHRO
HOURS: Exempt
REPORTS TO: Executive Director / CEO

SALARY:  $125,000 + DOE

OVERVIEW
The Chief Human Resources Officer (CHRO) provides strategic leadership in all areas of human capital management, ensuring HR strategies are aligned with the nonprofit’s mission and operational goals. This role oversees recruitment, retention, compliance, workforce planning, benefits design and administration, process automation, and staff development, with a strong focus on management development, training, retention, and succession planning.  The CHRO helps foster a positive working environment and organizational culture, promoting employee engagement and collaboration. The CHRO reports to the Executive Director and ensures clear separation of duties and robust audit practices to maintain integrity, compliance, and transparency across the organization. This position participates as a member of the agency’s Officer Team and contributes to strategic oversight for over 200+ employees.

KEY RESPONSIBILITIES

– Lead HR strategic planning initiatives in alignment with agency-wide goals.
– Oversee all HR functions: management support, compliance, employee relations, benefits, safety, and systems.
– Collaborate with Officer Team, Executive Team, and Leadership Team, to manage the HR budget with established guidelines, focusing on the strategic alignment of personnel related expenses.
– Design and maintain HR audit procedures and enforce separation of duties across roles.
– Ensure compliance with federal, state, and local labor laws and organizational policies.
– Design and evaluate comprehensive employee benefits plans, including billing reconciliation and cost-effectiveness.
– Lead implementation and integration of HR system automation, including digital workflows, HRIS, and dashboards (e.g., Power BI).  Implement system enhancements or replacements to improve operational efficiency and support data driven decision making.
– Establish and oversee a management training and development program to support leadership growth, retention, and accountability.
– Direct the creation and management of a formal succession plan for key roles across the agency.
– Design and implement agency-wide performance management systems including review processes, performance benchmarks, and goal alignment.
– Provide direction and oversight to ensure staff accountability, support managers through performance improvement processes and disciplinary actions, and conduct investigations in alignment with agency policies, labor laws, and best practices.
– Collaborate with the executive team on workforce planning and future organizational needs.
– Miscellaneous duties as required.

QUALIFICATIONS
– Bachelor’s degree in HR, Business Administration, or related field; Master’s preferred.
– 10+ years of progressive HR leadership experience, with at least 5 in a senior role.
– Strong background in audit practices, compliance systems, and benefit design.
– Experience managing automation systems, HR technology platforms, and reporting tools.
– Demonstrated success in building training programs and succession pipelines.
– SHRM-SCP, SPHR, or equivalent certification preferred.
– Excellent communication, leadership, and organizational development skills.
– Experience in a nonprofit environment highly preferred. Experience with federal, state, county grant compliance helpful.