Anti-Trafficking Caseworker I

Anti-Trafficking Caseworker I

Non-Exempt

Part-time; 20-29 hours per week

$20/hr + $1/hr with bilingual certification

Bilingual Required

OVERVIEW:

This position falls within the Case Manager job classification. Reports to the Survivor Services Program Manager and constitutes a member of the Human Trafficking Prevention and Intervention Department (HTPI). Provides trauma informed, client centered, culturally and linguistically appropriate advocacy, case management and supportive services for adult survivors of trafficking and at-risk individuals. Caseworkers will help individuals heal from their trauma and establish their autonomy through a broad array of holistic supports which include case management, crisis intervention and in-person response. This position serves as a Human Trafficking Caseworker pursuant to Evidence Code 1038.2, as well as a domestic violence counselor as stated in California Evidence Code 1037.1. This position reports to two confidential shelter locations but can report to multiple Interface locations including Camarillo and Ventura offices.

DUTIES:

• Respond immediately by phone to victims and other callers through the 24/7 crisis hotline, conduct in-person intake and assessments and provide comprehensive case management and support to clients

• Coordinate referrals and linkages to other community resources

• Provide or facilitate client transportation to and from appointments
• Serve as liaison with community partners and volunteers
• Complete and submit timely documentation on each required service according to contract and/or program requirements
• Develop a goal-oriented care plan, monitor client’s response to interventions and update or modify plans as needed
• Assist survivors with T-Visa related processes including certification, connection to an attorney, and obtaining continued presence as appropriate.
• Assist with community outreach events

• Ensure shelter facilities are clean, organized, and fully operational, both internal and external including all health and safety requirements.
• Adhere to agency procedure, state and federal laws regarding mandated reporting and confidentiality.

• Other duties as assigned

QUALIFICATIONS:

Associate degree or 2 years equivalent work/volunteer/relevant lived experience, with 3 months’ experience in a social service or customer service setting.  Must be sensitive and competent to serve clients from diverse cultures and languages. Must possess ability to handle emergency/crisis situations, as well as strong decision making, case management, conflict resolution, leadership and excellent time management skills. Must be comfortable and proficient in using electronic health record (EHR) systems for data entry. Must be able to prioritize tasks, organize thoughts and communicate well both verbally and in writing. Requires flexibility with schedule as crisis situations may necessitate staff to respond outside of their normal schedule or business hours. Must have completed or be willing to complete the required 60-hour domestic violence and human trafficking training within 3 months of hire. Must have completed or be willing to complete motivational interviewing, and trauma informed approaches trainings within 3 months of hire. Requires ability to collaborate with agency staff and community partners while demonstrating exemplary customer service. Must be computer literate with Microsoft Office and the internet. Must maintain the confidentiality of the shelter locations and information about clients receiving services. Must be familiar with mandatory child abuse reporting requirements. Bilingual fluency is required; English/Spanish or English/Mandarin written and oral communication skills. Bilingual testing will be provided by Language Testing International and is required within the first 30 days of employment with scoring and certification at an Advanced level or above.

Successful background and criminal clearance required and maintained, including but not limited to California Department of Justice (DOJ), Federal Bureau of Investigation (FBI, Child Abuse Index and Department of Motor Vehicles (DMV).  Proof of a valid California Driver’s License, reliable transportation, proof of automobile insurance (listed as covered), pass and maintain driving approval as required by our insurer.