“We are so excited to be part of United Way of Lake County’s plan to bring 211 services to the community,” states Kelly Brown, Director of Interface 211 and the 211 Partnership of California. “They are amazing partners.”
In 2005, ICFS launched the first 211 Information and Referral program in California. Today, ICFS serves 21 counties across California and assists more than 150,000 callers annually.
In selecting ICFS to partner with our Lake County community, the evaluation team recognized their extensive experience, in-depth training, compassionate and caring specialists, bilingual staff, and innovative two-way texting capabilities to reach young adults. “Our team will provide the best possible assistance to Lake County community members in need contacting 211,” says Lohanna Almanza, Interface 211 Contact Center Supervisor.
How 211 Connects People to Needed Services
211 is an easy to remember, 24-hour information and referral helpline designed to reduce time and frustration by acting as a central access point to health and human services. Take a closer look at how United Way connects people to needed services in Monterey County.
If you are in need of a referral, please visit http://www.211ventura.org/