Medi-Cal Navigator Lead

TITLE: Medi-Cal Navigator LeadBilingual REQUIRED

Full-time: 40 hours per week

Hourly Rate: $20 an hour (bilingual incentive included)

Monday- Friday

Currently working from home temporarily due to Covid, however employees will be expected to work at their assigned worksite in Ventura County as needed or when we are able to return to offices.


This position reports to the assigned Justice Services Program Manager. As a member of the Medi-Cal team, the Navigator Lead is responsible for assisting the navigators, Ventura County residents, and project to determine Medi-Cal eligibility, provide Medi-Cal application assistance, Medi-Cal redetermination assistance and Medi-Cal retention services in office and online.  The Navigator Lead will partner with Program Manager to design and implement Medi-Cal eligibility and enrollment trainings, information and enrollment events and support with any additional duties as assigned.  The Navigator Lead will provide outreach to Interface target populations and discuss target specific communications with the Justice Services Program Manager. Navigator Lead will assist in community outreach, marketing, and development and implementation of consumer trainings with the Justice Services Program Manager.  Navigator Lead will be expected to adapt to diversity and the cultural contexts of individuals and communities served. Navigator Lead will act as a liaison between interagency partners and Justice Services to provide status updates and engagement efforts. Navigator Lead will be expected to work in the field and in-office Regularly attends all mandatory meetings. Does not supervise any other staff or volunteer.


  • Demonstrates knowledge of and acts according to Child and Elder Abuse Reporting laws.
  • Develop appropriate relationships and maintain appropriate boundaries with assigned referrals.
  • Support with identified needs of applicant, children and overall family based on intake process.
  • Screen and determine Medi-Cal for eligibility or provide follow up with applicants with dependents 18 years and younger who qualify for Medi-Cal.
  • Treat each applicant with dignity and respect for his/her cultural backgrounds.
  • Engage in conversations as appropriate with parents/caregivers around additional referrals and services that families need and refer to community-based resources as needed.
  • Offer families 1:1 Support to with Medi-Cal application process.
  • Facilitate virtual education and information events for applicants with dependents 18 years and younger.
  • Assist applicants with dependents 18 years and younger in completing and submitting Medi-Cal applications.
  • Assist applicants with dependents 18 years and younger in obtaining verification necessary to establish eligibility.
  • Provide verbal translation of forms, trainings, outreach materials and notices, as needed.
  • Assist in obtaining and submitting verification of required forms.
  • Assist in accessing and utilizing health care services including recommended health check-ups, informing of Medi-Cal and Gold Coast Health Plan services, and explaining benefit card usage
  • Develop and maintain collaborative partnerships with public and private community agencies to facilitate Medi-Cal referral and linkage opportunities for eligible applicants.
  • Maintain a variety of confidential and non-confidential records for the purpose of documenting activities, providing up-to-date reference and audit trail and/or ensuring the availability of items.
  • Complete and submit timely documentation on each required service according to contract and/or program requirements.
  • Participate in staff development and training; including, but not limited to, strength-based and trauma informed approaches to service deliver.
  • Other duties as assigned.


Bilingual English/Spanish Required and ability to perform all duties in both languages as needed. Demonstrate cultural and linguistic competencies, value diversity, and an ability to assess oneself. B.A. in early childhood education, child development, psychology, sociology, or related fields. Demonstrate working knowledge and value of Social Work, Community resources preferred. Ability to develop respectful and supportive relationships with key partners, stakeholders, and clients.  Experience and knowledge of Ventura County community resources and Medi-Cal applications preferred.  Must be able to function in a team environment and interact productively with various organizational cultures, and yet be able to work independently when required.  Solid writing skills to satisfy project documentation requirements. Flexible and non-structured work hours. Experience working with Microsoft Office. Experience with Case Management. Must be 21 years of age or older. Successful background and criminal clearance required, including but not limited to, California Department of Justice (DOJ), Federal Bureau of Investigation (FBI) and Department of Motor Vehicles (DMV).  Valid California driver’s license and reliable transportation, automobile insurance and maintain an acceptable driving record as required by our insurer.

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