Licensed Clinical Services Manager
This is a hybrid position – onsite and remote. Manager may be located at Oxnard or Ventura depending on business need.
DESCRIPTION: Responsible to provide a management role in the implementation and monitoring of mental health and trauma treatment services. The LCSM will be responsible for ensuring an atmosphere that is trauma informed, strength based, culturally informed for staff, partnerships and communities served, and maintain an environment supporting high team morale and effectiveness, demonstrating commitment to the mission, vision and values of Interface while displaying leadership qualities that motivate and inspire others. The LCSM customarily and regularly exercises discretion and independent judgement in the performance of all duties summarized as staff leadership, program management, treatment efficacy, administrative and case supervision, and adherence to compliance standards, policy, and procedures. Participate as member of the Mental Health Management Team and agency Leadership Team. Report to the Mental Health & Trauma Treatment Services Director.
- Provides clinical management of staff delivering therapy services to ensure compliance with contractual obligations, program objectives, and fidelity of evidence based models and efficiency of operation.
- Direct, plan and coordinate the work of the program staff including recruitment, coaching, supervision, appraising performance, rewarding, disciplining and formal evaluations; training and team building; interviewing and hiring; planning, assigning, and directing work; addressing complaints and conflict resolution.
- Provide analysis of structure, staff positions, levels, schedules, and workflow to Director to develop and implement process changes when needed to improve the efficiency, effectiveness, and performance.
- Develop and implement strategies in collaboration with Department Operations Manager for meeting department and contract statistics reviewing goals and targets with therapists.
- Work collaboratively with clinical supervisors and department managers to ensure quality and clinical review of cases, including professional documentation submitted by assigned staff and volunteers in compliance with departmental and contract standards.
- Maintain BBS license, training and clinical certifications to meet requirements of the position.
- Ensure high ethical/legal standards for clinical practice, including the proper maintenance of client records.
- Provide limited direct clinical service, including opening cases by conducting the Clinical Assessment, providing individual and/or group therapy, as needed to support service workflow.
- Performs manager responsibilities in accordance with applicable laws and regulations and within the agency’s personnel policies
- Participate in annual development and monitoring of current year program statistics, deliverables, outcomes, training.
- Actively participates as a member of the mental health management team and the agency leadership team.
- Represents Interface in community settings and builds collaborations with partners to coordinate services.
- Support the design and implementation of effective, respectful, and high-quality services that are congruent with and responsive to the diverse cultural needs of children and parents.
- Lead in an accountable way demonstrating cultural sensitivity, attunement, and responsiveness.
- Other duties as assigned.
QUALIFICATIONS: Preferred applicant will hold a California BBS license as LMFT or LCSW in good standing and be an experienced manager of multidisciplinary staff and programs, and be an experienced clinical supervisor with a minimum of 2 years of management, administrative, staff and clinical supervisory experience, or demonstrate equivalent years providing progressively complex clinical treatment services to youth and family as a registered AMFT or ACSW with relevant leadership, supervisory or management experience. Experienced providing treatment and case management services with a trauma informed and family systems framework. Demonstrate competency to meet rigorous DMH clinical standards of evidence based treatments. Demonstrate culturally informed clinical skills, training and supervision skills required to train staff to quickly develop therapeutic alliance, complete comprehensive assessment administering assessment tools, mental health diagnosis, outcomes driven treatment plans, service documentation, discharge planning. Demonstrate a thorough understanding of provision and documentation according to legal and ethical standards of practice of treatment interventions for youth and families in crisis, affected by disasters, community violence, child abuse, substance abuse, probation and criminal justice, family violence, child welfare, and psychiatric involved youth. Expertise in legal/ethical clinical situations and experience with mandated reporting, Tarasoff, laws governing 5150, 5585 in collaboration with law enforcement and county psychiatric teams. Demonstrated experience collaborating with community partners facilitating presentations, work groups and meetings to ensure excellent services and workflows. Working knowledge of community partners intersecting with mental health. systems. Working knowledge of treatment theories, frameworks and models including family systems, disaster response, crisis response, child development, parenting, cognitive behavioral interventions, developmental theory, expressive therapies, trauma, and attachment. Knowledge of evidence based practices and intervention models such as Motivational Interviewing, Seeking Safety, Mindfulness, CBITS, TF-CBT, CBT, ACT, DBT, Triple P and PCIT. Knowledge of research and/or evidence based treatment principles and meeting fidelity standards. Demonstrate excellent organizational, mentorship, leadership skills; problem solving and negotiation skills; building and maintaining a motivated team, engaging in community partnerships; effective written and oral communications skills. Must be able to work independently and maintain flexibility. Experience and comfort working with Microsoft Office Suite-electronic communication, telehealth, Zoom, electronic health records and documentation, and database systems. Successful background and criminal clearance required and maintained, including but not limited to California Department of Justice (DOJ), Federal Bureau of Investigation (FBI, Child Abuse Index and Department of Motor Vehicles (DMV). Proof of a valid California Driver License, reliable transportation, proof of automobile insurance (listed as covered), pass and maintain driving approval as required by our insurer.
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