Case Manager I – Runaway and Homeless Youth Shelter

TITLE:  Case Manager I – Runaway and Homeless Youth Shelter

On-Site, In Person Direct Services, and Remote Phone Services

Bilingual Preferred

FULL TIME HOURS: Sunday – Thursday 10:00a-7:00p

HOURLY RATE: $17.00+ .50 Bilingual, $1/hr incentive for afterhours work between 10pm-6am


The Youth Crisis & Homeless Services department helps prevent and address youth homelessness by providing a continuum of supportive services with access to emergency and permanent housing. This position is part of the Basic Center Program/Youth Shelter Team and reports to the Youth Shelter Program Manager. The Case Manager I is responsible for assisting with day-to-day operations of the shelter through a broad array of holistic, culturally, and linguistically responsive supports which includes the direct care of youth, providing crisis intervention and field response services to youth, families and agencies calling the 24-hour crisis line during assigned shift. The Case Manager I will provide case management, life skill services and transportation of sheltered youth; provides awake supervision during shifts of the facility, grounds, and residents. Position is required to carry out the care philosophies and approaches as they pertain to day-to-day operations of shelter care and Community Care Licensing. This position reports to multiple Interface locations including confidential shelters and the Camarillo Office.


  1. Ensure the confidentiality of all Interface Shelter locations, pursuant to Safe House standard requirements, is upheld and maintained at all times for the safety and confidentiality of our clients, programs, and facilities.
  2. Provide direct supervision, emotional support, conflict resolution, and case management to shelter residents including assistance with activities related to daily living (hygiene, nourishment, social skills, education, recreation, and transportation).
  3. Develop a goal-oriented care plan, monitor youth’s response to interventions and update or modify plans as indicated by youth’s response.
  4. Assess youth and family needs during crisis an determine need for temporary emergency shelter, provide emergency field response as needed.
  5. Facilitate mediation between youth and parties involved.
  6. Conduct and participate in intake interviews to determine program eligibility
  7. Facilitate youth transport to and from approved program activities.
  8. Provide crisis intervention and appropriate referrals to residents, families, and crisis-line phone calls.
  9. Comply with all California laws and Community Care Licensing standards and reporting responsibilities.
  10. Coordinate with Program Manager, Team Lead, and On-Call Responders for in-person crisis response.
  11. Available to work evenings, weekends, and holidays as needed by the 24/7 facility.
  12. Complete and timely submit all required documentation, statistics, and evaluations.
  13. Maintain updated documentation on facility logs, client records, and agency forms in compliance with agency and licensing standards within the designated agency systems.
  14. Conduct facility walk-thru to ensure supply and safety checks during shift, perform light housekeeping and maintenance as needed. Report any repairs and facility maintenance needs to HT Survivor Services Team Lead, submitting all shelter logs on a regular basis
  15. Ensure shelter facility cleanliness and organization, both internal and external as required by Agency and Licensing standards including all health and safety requirements.
  16. Maintain updated communication log and resident records in compliance with licensing standards within the designated agency system.
  17. Uphold ethical boundaries and follow all program procedures to ensure the safety and well-being of clients
  18. Participate in scheduled staff meetings, supervision, and in-service trainings as required.
  19. Adhere to state laws and agency procedures regarding mandated reporting and confidentiality.
  20. Maintain cultural sensitivity, attunement, and sensitivity when engaging with clients, community partners, and staff.
  21. Other duties as assigned or necessary.


Minimum qualifications include an Associate Degree or equivalent work/volunteer/lived experience working with youth and families in a with crisis intervention capacity, or in a residential facility. Bilingual fluency is preferred; English/Spanish written and oral communication skills. Ability to interact effectively with and collaboratively with youth, mental health professionals, social workers, and law enforcement. Must be able to handle emergency/crisis situations, as well as possess strong skills in decision making, case management, conflict resolution, leadership, and excellent time management skills. Must possess the ability to work independently with minimal supervision. Requires flexibility with schedule as crisis situations may necessitate staff to respond outside of normal schedule. Ability to work night shift/weekend shifts as needed due to shelter coverage. Must be sensitive and competent to serve clients from diverse cultures. Must have completed or be available to complete the required 60-hour human trafficking and domestic violence trainings within 3 months of hire. Must maintain the confidentiality of the shelter locations as well as information pertaining to clients receiving services.

Must comply with all Community Care Licensing Standards which includes proof of current (within 1 year) negative TB test, or willingness to obtain one. Ability to obtain a physical to perform work duties. Valid First Aid and CPR certification or willingness/ability to be certified. Successful background and criminal clearance required and maintained, including but not limited to California Department of Justice (DOJ), Federal Bureau of Investigation (FBI), Child Abuse Index and Department of Motor Vehicles (DMV).  Proof of a valid California Driver’s License, reliable transportation, proof of automobile insurance (listed as covered), pass and maintain driving approval as required by our insurer.


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