Interface’s experience with emergency communication in support of a series of disasters locally and nationally prepared our 211VC team to respond to the Thomas Fire and Montecito Mudslide. During the Montecito Mudslide, 211VC was the primary source for information relayed by local media outlets.
211VC responded to:
- 1,800 Ventura County calls for help during the Thomas Fire.
- 700 calls during the first two days of the mudslide.
- 6,000 calls for help from Santa Barbara throughout the fire and mudslide.
- 2:1 Spanish language calls for the fires and slides.
- 10,000 texts in English and Spanish requesting information: 50% of texters during the disaster were over 50 years of age, a change from usual 13%.
- Offered mental health and wellness support resources to thousands in Ventura County and Montecito who texted for assistance before, during and after the fires and mudslides.
- Developed a process to get seniors and disabled residents to safety during the disaster through a partnership with Ventura County Transportation Commission (VCTC).